About the service
Raageh Care Limited is a domiciliary care agency, providing personal care to people in their own homes. At the time of inspection, 46 people were using the service, however, only 24 people were receiving personal care from the service CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. People’s experience of using this service and what we found Risks to people’s safety were not always assessed and details around the care they required were not always documented. Safe recruitment practices were not always followed.
The service did not always obtain two suitable employment references, as per their own policy.
Care plans did not always reflect people’s individual needs, preferences and routines in sufficient detail. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; However, sufficient assessments of people’s capacity and their ability to make decisions were not always completed. Audits taking place in the service did not always identify the lack of information, or prompt appropriate action.
People received safe care and were protected against avoidable harm, abuse, neglect and discrimination. The service did not support anyone with the administration of medication.
Where the provider took on the responsibility, people were supported and encouraged to maintain good nutrition and hydration.
People told us they were treated with kindness, compassion and respect. People and relatives we spoke with felt they had the time to develop good relationships with staff. Staff encouraged people to maintain their independence and do as much for themselves as they were able to.
The registered manager and provider understood their responsibilities, and worked in an open and transparent way. People and their relatives knew how to make a complaint.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 18 June 2019 and this is the first inspection.
Follow up We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
For more information of this report please click this link Raageh Care Limited Inspection Report Summary
